RIM will compensate customers who were affected by the outage last week with a $100 and more apologies (via CS Monitors). I don't know but I think the pain and trouble that customers went through was worth more than the $100. I think RIM should have offered an additional month of service as well, to demonstrate that they are seriously apologetic.
They need to do more to show customers that they're serious about mobile and that they get it. Right now, they're far from getting it. And RIM making it too easy for Apple and Google to steal users away.
Way too easy. More at Greenjava.